Refund Policy

You may request a return or replacement if:

  • You received the wrong product.
  • The product arrived damaged or defective.
  • The item is missing parts or accessories.
  • The product has a verified manufacturing defect.

To be eligible for a return:

  • The request must be made within 7 days of receiving the order.
  • The product must be unused and in its original condition.
  • All original packaging, manuals, accessories, warranty cards, and invoices must be included.

The following items cannot be returned or refunded unless they are defective or damaged upon delivery:

  • Opened software or digital products
  • Gift cards
  • Clearance or final sale items
  • Products damaged due to misuse, negligence, or improper installation
  • Products with missing accessories or damaged packaging caused by the customer

Once we receive and inspect your returned item:

  • We will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed within 5–10 business days.
  • Refunds will be issued using the original payment method whenever possible.

Shipping charges are generally non-refundable, unless the return is due to our error (such as an incorrect or defective product).

We offer product replacements if:

  • The item is defective.
  • The wrong product was delivered.
  • The product has a manufacturing fault covered by warranty.

Exchanges are subject to product availability.

If your order arrives damaged or you receive the wrong item:

  1. Contact us within 48 hours of delivery.
  2. Provide your order number.
  3. Send clear photos of:
    • The product
    • The packaging
    • The shipping label
  4. Our support team will review your request and provide a suitable resolution.

If the return is due to:

Our mistake (wrong, defective, or damaged product):

  • GH TECH will cover the return shipping costs where applicable.

Customer reasons (change of mind, incorrect order, etc.):

  • The customer is responsible for the return shipping costs.

We recommend using a trackable courier service when returning products.

Orders may be canceled:

  • Before they are shipped.
  • Before a tracking number has been issued.

Once an order has been dispatched, it cannot be canceled and must follow the return process after delivery.

Many products sold by GH TECH include an official manufacturer warranty.

Warranty coverage, duration, and terms vary by manufacturer.

Warranty claims are handled according to the manufacturer's warranty policy.

Damage caused by misuse, accidents, unauthorized repairs, or normal wear and tear is not covered.

Refunds may not be granted if:

  • The product has been used or physically damaged by the customer.
  • Original packaging or accessories are missing.
  • The return request is made after the eligible return period.
  • The issue is caused by improper installation or misuse.

To start a return or refund request, please contact our support team with:

  • Order Number
  • Full Name
  • Contact Number
  • Reason for Return
  • Photos or videos (if applicable)

Our team will guide you through the return process.